Alfahim Group is expanding its retail operations for D1 Milano across the UAE and is seeking dynamic, customer-focused Sales Associates to join its growing team. The Sales Associate will be responsible for delivering an exceptional in-store experience, driving sales performance, and representing the brand with professionalism and passion.

The ideal candidate will have prior retail sales experience, preferably in watches, accessories, or home décor, and must be fluent in both Arabic and English.

Key Responsibilities

1️⃣ Sales & Target Achievement

Achieve and exceed individual and store sales targets
Promote and sell D1 Milano products with confidence and product knowledge
Upsell and cross-sell related products to maximize revenue
Monitor daily sales performance and contribute to overall store KPIs
Maintain awareness of current promotions, campaigns, and product launches

2️⃣ Customer Experience & Service Excellence

Greet customers warmly and provide personalized assistance
Understand customer needs and recommend suitable products
Deliver a luxury-level customer experience aligned with brand standards
Handle customer queries, concerns, and after-sales service professionally
Build long-term relationships to encourage repeat business

3️⃣ Product Knowledge & Brand Representation

Maintain in-depth knowledge of product features, materials, and brand story
Educate customers about watch specifications and care instructions
Represent the brand image with a polished and professional appearance
Stay updated on new collections and retail trends

4️⃣ Store Operations & Visual Merchandising

Ensure proper product display according to brand guidelines
Maintain cleanliness and organization of the sales floor
Assist in stock replenishment and inventory control
Support store opening and closing procedures
Operate POS systems accurately and handle transactions responsibly

Qualifications & Requirements

Proven retail sales experience (watches or home décor preferred)
Fluency in Arabic and English (mandatory)
Strong communication and interpersonal skills
Target-driven and customer-focused mindset
Professional appearance aligned with retail brand standards
Flexibility to work shifts, weekends, and public holidays

Key Competencies

Sales and negotiation skills
Customer relationship management
Strong presentation and communication abilities
Teamwork and collaboration
Attention to detail
Problem-solving and adaptability

AlFahim HQ

Details

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Sales Associate