Job Description: IT Support Executive

Job Summary

We are looking for a proactive and customer-focused IT Support Executive to provide technical support for hardware, software, and network-related issues. The ideal candidate will troubleshoot technical problems, maintain IT systems, and ensure smooth day-to-day operations for end users.

Key Responsibilities

Provide first-level technical support to employees via phone, email, remote access, or in person.
Install, configure, and maintain desktops, laptops, printers, and other IT equipment.
Troubleshoot hardware, software, operating system, and network issues.
Set up and manage user accounts, passwords, and access permissions.
Install and update operating systems, applications, and security patches.
Monitor IT systems to ensure optimal performance and minimize downtime.
Document support requests, resolutions, and maintain IT asset inventory.
Assist with data backup and recovery procedures.
Coordinate with vendors and senior IT staff for issue escalation and hardware repairs.
Ensure compliance with IT security policies and best practices.
Provide basic user training on IT systems and software.

Required Qualifications

Bachelor's degree or Diploma in Computer Science, Information Technology, or a related field.
1–3 years of experience in IT support, help desk, or desktop support.
Freshers with relevant technical knowledge may also be considered.

Required Skills

Strong knowledge of Windows operating systems and Microsoft Office 365.
Basic understanding of networking concepts (LAN, WAN, Wi-Fi, TCP/IP).
Experience with hardware installation and troubleshooting.
Familiarity with Active Directory, user account management, and remote support tools is an advantage.
Good analytical and problem-solving skills.
Excellent communication and customer service skills.
Ability to prioritize tasks and work under pressure.

Preferred Skills

Knowledge of antivirus, endpoint security, and backup solutions.
Basic understanding of cloud platforms such as Microsoft Azure or Google Workspace.
IT certifications such as CompTIA A+, Microsoft Certified, or ITIL Foundation are a plus.

Key Competencies

Technical troubleshooting
Customer service orientation
Time management
Teamwork and collaboration
Attention to detail
Adaptability and willingness to learn

Working Conditions

Full-time position.
May require rotational shifts, weekend support, or on-call availability depending on business requirements.
Occasional travel to branch offices or client locations may be required.

Bronzewood HR

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IT Support Executive