Restaurant Manager

Location: Dubai, UAE

Venue: Reform Social & Grill

About Reform Social & Grill:

Reform Social & Grill brings the classic British dining pub experience to the heart of Dubai. We are known for our sophisticated yet relaxed atmosphere, exceptional gastropub cuisine, and impeccable service. We pride ourselves on creating a warm, welcoming environment where guests can enjoy timeless classics, from a perfect Sunday roast to a post-work cocktail. If you have a passion for genuine hospitality and a proven track record in leadership, we invite you to join our team.

Position Overview:

We are seeking a dynamic and experienced Restaurant Manager to lead our front-of-house team. The ideal candidate is a natural leader with a proven background in the Dubai hospitality scene and a genuine love for creating memorable guest experiences. You will be responsible for the day-to-day operations, driving commercial success, and upholding the high standards that define the Reform Social & Grill brand.

Key Responsibilities:

Leadership & Team Management:

Lead, mentor, and motivate the entire front-of-house team, including servers, bartenders, and hosts.
Foster a positive, collaborative, and high-performance work culture.
Conduct regular training sessions on service standards, product knowledge, and guest interaction.
Manage staffing levels, create rotas, and oversee the recruitment and onboarding of new team members.
Conduct performance reviews and provide constructive feedback for team development.

Guest Experience & Service:

Ensure every guest receives the highest standard of service, consistently exceeding expectations.
Actively manage the floor during service, greeting guests, handling feedback, and resolving any issues promptly and professionally.
Maintain a visible presence and lead by example in all guest-facing interactions.
Uphold the unique atmosphere and brand standards of Reform Social & Grill.

Operations & Financial Performance:

Manage the day-to-day operational running of the restaurant seamlessly.
Control operational costs, including labour, inventory, and supplies, to meet budgetary goals.
Work closely with the kitchen team to ensure smooth communication between front and back of house.
Oversee stock management and ordering for the front-of-house.
Implement and monitor health, safety, and hygiene standards to ensure full compliance with Dubai municipality regulations.

Sales & Marketing:

Drive revenue by implementing strategies to increase average spend and table turnover.
Act as a brand ambassador for Reform Social & Grill within the local community.
Assist in developing and executing promotional events and marketing initiatives.

Qualifications & Experience:

Essential: Minimum of 3-5 years of experience as a Restaurant Manager or Assistant Manager in a high-volume, reputable restaurant or gastro-pub in Dubai.
In-depth knowledge of the Dubai hospitality market, its clientele, and regulatory requirements.
Strong financial acumen with experience in budgeting, P&L management, and cost control.
Exceptional leadership and interpersonal skills with a proven ability to build and develop a strong team.
Impeccable communication skills in English (additional languages are a plus).
A passion for food, beverage, and creating outstanding guest experiences.
Commercially savvy with a creative approach to problem-solving.
Must be presentable, professional, and possess a high level of integrity.

What We Offer:

A competitive, tax-free salary.
The opportunity to lead and shape the team at one of Dubai's most beloved British gastropubs.
A supportive and professional working environment.
Career growth and development opportunities.
Standard company benefits as per UAE labour law.

Gates Hospitality

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