Job Summary

The Receptionist serves as the first point of contact for patients and visitors at the medical center. This role is responsible for delivering exceptional customer service, managing front desk operations, coordinating appointments, and ensuring smooth administrative support in a fast-paced healthcare environment. The ideal candidate will be professional, organized, and capable of handling multiple responsibilities efficiently.

Key Responsibilities

1️⃣ Front Desk & Patient Interaction

Greet and welcome patients and visitors in a professional and courteous manner
Assist patients with registration and required documentation
Provide accurate information regarding services, doctors, and appointment availability
Maintain a calm and friendly demeanor at all times

2️⃣ Appointment & Call Management

Schedule, confirm, reschedule, and cancel patient appointments
Manage incoming phone calls and respond to inquiries professionally
Maintain proper phone etiquette and ensure timely call transfers
Coordinate appointment reminders to reduce no-shows

3️⃣ Administrative Support

Maintain and update patient records accurately
Handle billing coordination or direct patients to the relevant department when necessary
Manage front desk documentation and filing systems
Ensure confidentiality of patient information at all times

4️⃣ Operational Support

Assist medical staff with administrative tasks as required
Maintain cleanliness and organization of the reception area
Monitor waiting area flow and ensure patient comfort
Support daily reporting and data entry tasks

Qualifications & Requirements

Female candidate (as per role requirement)
Tagalog, Urdu, or Hindi speaking (mandatory)
High school diploma or equivalent qualification
Additional certification in office administration or medical administration is an advantage
Previous receptionist or customer service experience preferred
Previous experience in a medical center or clinic setting is a plus

Skills & Competencies

Strong appointment scheduling skills
Proficiency in receptionist duties and front desk operations
Professional phone etiquette
Excellent communication and interpersonal skills
Strong organizational and multitasking abilities
Ability to work efficiently in a fast-paced medical environment
Basic computer literacy (MS Office, scheduling systems)
High level of professionalism and confidentiality

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Details

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Female Receptionist