Team Leader

Location: Dubai, UAE

Industry: Leisure, Entertainment, & Retail

About the Role:

We are seeking a dynamic and experienced Team Leader to oversee the daily operations of our premier center in Dubai. This pivotal role requires a hands-on leader who is passionate about delivering exceptional guest experiences, driving commercial success, and inspiring a high-performing team. The ideal candidate will be a proactive problem-solver with a strong background in customer-centric environments.

Key Responsibilities:

1. Operational Excellence:

Manage all day-to-day center operations, ensuring efficiency, safety, and the highest standards of presentation.
Oversee opening and closing procedures, staff scheduling, and inventory management.
Ensure strict compliance with all company policies, health & safety regulations, and brand standards.

2. Guest Experience & Satisfaction:

Implement and champion customer service strategies to create memorable experiences that foster loyalty and positive word-of-mouth.
Act as the point of escalation for guest feedback, resolving issues promptly and effectively to ensure complete satisfaction.
Monitor service quality through direct observation and guest feedback mechanisms.

3. Sales & Revenue Growth:

Drive sales initiatives to achieve and exceed revenue targets for admissions, merchandise, and ancillary services.
Utilize strong business acumen for revenue management, including monitoring KPIs and implementing promotional activities.
Identify new opportunities to maximize profitability and enhance the center's commercial performance.

4. Team Leadership & Development:

Lead, mentor, and motivate a diverse team to achieve operational and service excellence.
Conduct regular training sessions to enhance team skills in customer service, sales, and safety procedures.
Foster a positive, collaborative, and high-energy work environment.
Manage team performance, including conducting reviews and providing constructive feedback.

Qualifications & Requirements:

Mandatory Requirements:
Fluency in both Arabic and English (written and spoken) is essential.
A valid UAE Driving License is required.
Experience:
Proven leadership experience in a fast-paced environment within the Leisure, Entertainment, Edutainment, Hospitality, or Retail sectors.
Skills & Competencies:
Strong Leadership: Ability to inspire, guide, and manage a team effectively.
Excellent Problem-Solving: Adept at making sound decisions under pressure.
Outstanding Interpersonal Skills: Ability to build rapport with guests, team members, and senior management.
Commercial Acumen: A results-driven mindset with a focus on achieving business targets.
Organizational Prowess: Excellent time management and ability to multitask in a dynamic environment.

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