Job Overview

Key Responsibilities

Installation & Commissioning: Install, configure, and test new equipment at client sites, ensuring proper integration and operational readiness.
Troubleshooting & Repairs: Diagnose complex mechanical, electrical, or software malfunctions on-site or remotely; perform necessary repairs and replace defective components.
Preventive Maintenance: Conduct scheduled maintenance checks and routine inspections to extend equipment lifespan and prevent unexpected breakdowns.
Customer Support & Training: Provide technical guidance, operational instructions, and best-practice training to end-users and client staff.
Documentation & Reporting: Complete detailed service reports, maintenance logs, work orders, and parts usage records for every intervention.
Spare Parts Management: Monitor on-hand inventory, recommend replacement parts, and coordinate with the supply chain team for timely ordering.

Experience: Proven experience (typically 2–4 years) working as a Field Service Engineer, Maintenance Engineer, or in a customer-facing technical support role within the relevant industry.
Education: Bachelor’s degree or technical diploma in Mechanical Engineering, Electrical Engineering, Mechatronics, or a related field.
Technical Skills:
Strong diagnostic and troubleshooting abilities using multimeters, diagnostic tools, and technical schematics.
Proficiency in reading engineering blueprints, wiring diagrams, and manuals.
Basic computer literacy and familiarity with CRM or service management software.
Core Competencies:
Exceptional problem-solving skills and calm demeanor under high-pressure customer situations.
Strong interpersonal and communication skills for building positive client relationships.
Independence, self-motivation, and willingness to travel frequently.