Coordinator - Roster Planning & Deployment (HQ)

Transguard Group • Dubai, Dubai, United Arab Emirates • 2w ago

Transguard Group was established in 2001 and has diversified significantly, we lead in the fields of Cash Services, Security Services, Manpower Services, Facilities Management & Aviation. Transguard Group is the UAE’s most trusted business support and outsourcing provider and has a large, dynamic, and culturally diverse workforce with 50,000 employees!

We are currently recruiting for a Coordinator-Demand Planning & Deployment (Rostering) to join our Onboarding team in our HQ, located in DAFZA, Dubai Airport Freezone.

Scope: The Rostering Coordinator is responsible for managing and optimizing rosters to ensure that operational needs are met for deployment. This role involves working closely with various teams to understand roster demand & contract requirements, create efficient rosters and ensure compliance with labor laws, contractual conditions, and company policies. The role plays a key role in supporting operations, demand planning, trainings & day to day operations. Also, the role is to support all planning tasks, managing internal queries, planning documentation, shifting notices, and deployment forms.

Financial

Track and manage shift & demand changes and last-minute requests from clients / business units
Reporting & Analytics - generate reports on roster plan, shortages of rosters & relief planning
Develop and maintain accurate and efficient rosters, ensuring accurate shift patterns & contractual rules

Customer

Collaborate with business units to understand demand requirements and plan rosters & allocate employees accordingly
Coordinate with internal & external customer in gathering roster changes, preferences, and time-off requests to incorporate into the rosters
Communicate roster schedules to business units on a time and ensuring Oracle & internal systems are up-to date.
Handle internal inquiries regarding scheduling, availability of trainings, client assessments, leave planning etc.
Ensure clear communication between business units to address any shortages or operational needs
Address issues related to roster planning & relief managements

Process

Adjust rosters as needed to accommodate shortfalls, peak periods, public holidays, or changes in business demand
Ensure that rosters are compliant with labor laws, contractual requirements and KPI, training compliances, company policies, including working hours, breaks and overtime
Update & maintain Deployment Form as needed on an ongoing basis

Innovation

Continuously review and improve rostering processes to enhance efficiency, reduce costs, and maintain internal customer needs
Propose and implement solutions to address HC gaps, improve shift coverage, training compliance and streamline scheduling