Job Summary:
The Shop Keeper is responsible for managing daily operations of the store, ensuring excellent customer service, maintaining inventory, and overseeing sales. The ideal candidate should be organized, customer-focused, and capable of handling cash transactions efficiently.
Key Responsibilities:
- Customer Service:
- Greet and assist customers in a friendly and professional manner.
- Provide product information and recommendations.
- Handle customer complaints and resolve issues promptly.
- Sales & Transactions:
- Process sales transactions using a cash register or POS system.
- Handle cash, credit/debit payments, and returns/exchanges.
- Upsell products and promote special offers.
- Inventory Management:
- Monitor stock levels and place orders when necessary.
- Receive, check, and organize incoming inventory.
- Ensure proper storage and display of products.
- Store Maintenance:
- Keep the shop clean, organized, and visually appealing.
- Ensure products are correctly priced and labeled.
- Maintain security measures to prevent theft.
- Administrative Duties:
- Keep records of sales, expenses, and inventory.
- Prepare daily/weekly sales reports.
- Follow company policies and procedures.
- Team Supervision (if applicable):
- Train and supervise shop assistants.
- Assign tasks and ensure smooth workflow.
