Assistant Manager - Housekeeping
Job Title: Assistant Manager - Housekeeping
Department: Housekeeping
Reports To: Executive Housekeeper / Housekeeping Manager
Supervises: Housekeeping Supervisors, Room Attendants, Housemen, Public Area Attendants
Job Summary:
The Assistant Manager - Housekeeping is a key support role to the Executive Housekeeper, responsible for assisting in the daily operational management of the housekeeping department. This role focuses on supervising staff, ensuring adherence to cleanliness standards, managing inventory, and providing hands-on leadership to maintain the highest levels of guest satisfaction. The Assistant Manager is a tactical leader, often on the floor, coordinating the team's efforts and resolving immediate issues.
Key Responsibilities:
Operational Management & Supervision:
- Assist the Executive Housekeeper in planning, organizing, and directing all housekeeping and laundry activities.
- Conduct daily briefings with housekeeping supervisors and attendants.
- Assign duties to supervisors and room attendants, and inspect work for compliance with established standards.
- Supervise the team on a day-to-day basis, providing guidance, training, and motivation.
Quality Assurance & Inspection:
- Perform detailed and systematic inspections of guest rooms, suites, and public areas (e.g., lobbies, corridors, restrooms) to ensure they meet the property's cleanliness and maintenance standards.
- Monitor and ensure that all VIP rooms, show rooms, and arrival rooms are prepared to the highest standard.
- Implement and follow up on corrective actions for any deficiencies found during inspections.
Guest Service & Problem Resolution:
- Respond promptly and professionally to guest requests and complaints related to housekeeping services.
- Interact with guests to solicit feedback and ensure their needs and expectations are met.
- Liaise with the Front Office regarding room status, updates, and special guest requests.
Inventory & Equipment Control:
- Assist in managing linen and uniform inventory, ensuring adequate par levels are maintained.
- Control the distribution of cleaning supplies, guest supplies, and amenities to the floors.
- Ensure all housekeeping equipment is properly maintained and used correctly.
Staff Management & Development:
- Assist in the training of new hires and provide ongoing training for existing staff on cleaning procedures, safety protocols, and customer service.
- Monitor staff performance and provide constructive feedback.
- Support the Executive Housekeeper in administrative tasks such as scheduling, payroll, and performance evaluations.
Safety & Compliance:
- Ensure all staff adhere to safety and sanitation policies, including the proper handling of chemicals and equipment.
- Maintain knowledge of MSDS (Material Safety Data Sheets) and OSHA standards.
- Report any maintenance issues or safety hazards promptly to the engineering department.
Qualifications & Experience:
- Education: High school diploma or equivalent required. Associate or Bachelor’s degree in Hospitality Management preferred.
- Experience: Minimum of 3-4 years of experience in a housekeeping role, with at least 1-2 years in a supervisory capacity (e.g., Housekeeping Supervisor).
- Skills:
- Strong leadership and interpersonal skills.
- Excellent organizational and time management abilities.
- Proficient in hotel operating systems (e.g., Opera, Fidelio) and Microsoft Office.
- Ability to work effectively under pressure in a fast-paced environment.
- High level of integrity and a strong eye for detail.
- Physical Requirements: Ability to walk, stand, and bend for extended periods. Ability to lift, push, and pull a moderate weight (e.g., linen carts).
