Call Center Representative

Terrafirma Solutions & Fixit Manpower Supply • Full-time • Dubai, United Arab Emirates • 22h ago

Job Description: Call Center Representative

We are seeking a skilled and service-oriented Call Center Representative to handle inbound and outbound customer communications professionally. The ideal candidate will have strong communication skills, the ability to multitask, and a background in customer support environments.

Key Responsibilities

Handle incoming calls, messages, and inquiries from customers in an efficient manner.
Provide accurate information about products, services, and support processes.
Resolve customer concerns and escalate complex cases when needed.
Maintain call logs, customer records, and follow-up actions using CRM systems.
Coordinate with relevant departments to ensure timely resolution and smooth operations.
Maintain a professional tone and positive attitude in all interactions.
Achieve performance targets, including call handling time, customer satisfaction, and quality standards.

Requirements

Minimum 2 years of experience in Call Center / Customer Service roles.
Arabic fluency is mandatory (spoken & written).
Strong communication and interpersonal skills with a customer-first approach.
Ability to remain calm, patient, and efficient under pressure.
Must have Own Visa and be able to join immediately.
Proficiency in computer systems & CRM software is an advantage.

Preferred Skills

Problem-solving and conflict resolution abilities.
Time management and attention to detail.
Team player with a proactive and adaptable mindset.

Benefits

Competitive salary package.
Career development opportunities.
Supportive and professional work environment.

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