Technical Advisor
- Industry: Automobile Dealership
- Location: Prabhadevi, Mumbai
- Salary: Up to ₹28,000 per month (negotiable based on interview)
- Qualification: Diploma (in Automobile/Mechanical Engineering) - Compulsory
- Experience: 2-3 years in an Automobile Dealership setting
Typical Job Description for a Technical Advisor (Dealership)
Since the detailed description is cut off, here is what the role of a Technical Advisor at an automobile dealership usually entails:
Key Responsibilities:
- Customer Interface: Act as the primary technical point of contact for customers after the vehicle sale. Explain repairs, maintenance schedules, and complex technical issues in simple, understandable language.
- Job Card Management: Prepare and manage job cards, ensuring accurate recording of customer complaints, technician diagnostics, and work to be done. Estimate costs and time for repairs.
- Workshop Coordination: Liaise between the customer, service advisors, and workshop technicians to ensure smooth workflow and timely completion of jobs.
- Technical Diagnosis: Assist technicians in diagnosing difficult vehicle problems using technical manuals, diagnostic tools, and expertise.
- Quality Control: Verify the quality of repair work done before the vehicle is delivered to the customer. Conduct test drives if necessary.
- Warranty & Claims: Process warranty claims and goodwill cases, ensuring compliance with manufacturer guidelines. Liaise with the OEM's (Original Equipment Manufacturer) technical team for support.
- Service Campaigns & Updates: Stay updated on technical service bulletins, recall campaigns, and new model features from the manufacturer.
- Customer Complaint Resolution: Handle escalated technical complaints and work towards a satisfactory resolution.
Required Skills & Competencies:
- Technical Knowledge: Strong understanding of automobile systems (engine, transmission, electrical, HVAC, etc.).
- Communication Skills: Excellent verbal and written communication skills to interact with customers and team members effectively.
- Problem-Solving: Ability to diagnose issues and propose effective solutions.
- Customer Service: A customer-centric approach with patience and empathy.
- Computer Literacy: Proficiency with dealership management software (DMS), MS Office.
- Diploma: As stated, a Diploma in Automobile/Mechanical Engineering is essential.
Points to Consider & Next Steps:
- Apply If: You have a relevant diploma and 2-3 years of hands-on experience in a car/bike dealership (as a technician, service advisor, or similar), and you enjoy explaining technical details to customers.
- Salary: ₹28,000 is a starting point. With relevant experience, you can negotiate during the interview.
- Urgency: The word "Urgent" suggests they are looking to hire quickly.
- To Apply: Look for contact details in the original advertisement (email address, phone number, or link to apply). Usually, you need to send your updated resume/CV.
- Prepare For Interview: Be ready to discuss:
- Your hands-on technical experience.
- Scenarios where you handled a difficult customer complaint.
- Your knowledge of specific vehicle brands (if the dealership is brand-specific, e.g., Maruti, Hyundai, Toyota, etc.).
