🚨 JOB VACANCY – CUSTOMER CARE SPECIALIST
📍 Al-Khobah, Saudi Arabia 🇸🇦
We are looking for an experienced and customer-focused Customer Care Specialist to join our team in Al-Khobah.
💼 Job Overview
The Customer Care Specialist will be responsible for managing customer relationships, handling enquiries and complaints, coordinating follow-ups, and supporting recruitment and contracting-related procedures.
📋 Key Responsibilities
- Respond to customer enquiries and provide professional assistance.
- Manage customer relationships using CRM systems.
- Follow up on customer requests, cases, and service requirements.
- Handle customer complaints and work toward effective resolutions.
- Coordinate with internal teams to ensure timely responses and service delivery.
- Support recruitment and contracting procedures when required.
- Maintain accurate customer and case records.
- Prepare regular reports and documentation.
- Monitor customer issues and follow up until resolution.
- Perform other customer service and coordination duties as assigned.
🎓 Requirements
- Diploma in Business Administration, Public Administration, Accounting, or a related field.
- 3–5 years of experience in customer service and Customer Relationship Management (CRM).
- Experience in communication, follow-up, coordination, and recruitment/contracting procedures.
- Strong complaint-handling and problem-solving skills.
- Ability to prepare clear and accurate reports.
- Good computer skills and experience using CRM systems.
- Proficiency in Arabic and English.
- Strong communication and interpersonal skills.
🗓️ Work Schedule
Working Days: Saturday – Thursday
Working Hours: 9:00 AM – 6:00 PM
📍 Work Location
Al-Khobah, Saudi Arabia
