Job Summary:

The Senior Food & Beverage Supervisor oversees daily restaurant operations, ensuring excellent guest service, smooth workflow, and high standards of food and beverage quality. With prior experience as a Restaurant Hostess, this role also involves managing reservations, seating arrangements, and front-of-house coordination to enhance the dining experience.

Key Responsibilities:

1. Guest Service & Hostess Duties:

Greet guests warmly, manage reservations, and coordinate seating arrangements efficiently.
Ensure smooth guest flow by managing waitlists during peak hours.
Train and supervise hostess staff on proper greeting, seating, and phone etiquette.
Handle guest complaints or special requests professionally and escalate when necessary.

2. Supervision & Operations:

Oversee daily restaurant operations, including opening/closing procedures.
Supervise servers, bartenders, and hostesses to ensure adherence to service standards.
Assist in scheduling staff shifts and managing breaks.
Ensure compliance with health, safety, and sanitation regulations.

3. Food & Beverage Quality Control:

Monitor food presentation and beverage service to maintain high standards.
Coordinate with the kitchen and bar staff to ensure timely order delivery.
Conduct regular checks on table setups, cleanliness, and stock availability.

4. Training & Team Leadership:

Train new staff on service protocols, POS systems, and customer engagement.
Motivate team members to deliver exceptional service and resolve conflicts.
Provide performance feedback and support staff development.

5. Administrative Duties:

Assist in inventory management and ordering supplies.
Handle cashiering duties, process payments, and reconcile receipts.
Prepare reports on daily operations, guest feedback, and sales performance.

Qualifications & Skills:

Experience: Minimum 3+ years in F&B, including hostess and supervisory roles.
Customer Service: Excellent interpersonal and problem-solving skills.
Leadership: Strong team management and multitasking abilities.
Organizational Skills: Ability to handle high-pressure environments.
Technical Skills: Proficiency in POS systems (e.g., Micros, Toast) and reservation software (OpenTable, Resy).
Flexibility: Willingness to work evenings, weekends, and holidays.

Senior Food & Beverage Supervisor with experience as a Restaurant Hostess: jobs

Senior Food & Beverage Supervisor - Restaurant Hostess