#Senior HR Officer – Operations

Location: Dubai

Purpose of the Role

The Senior HR Officer provides operational HR support to divisions, ensuring the effective implementation of HR policies, offering guidance to employees/managers, resolving employee relations matters, supporting talent management, and continually improving onboarding, engagement, and job descriptions to build a high-performing workforce.

Key Relationships

Internal: Administration, Hiring Managers/Dept Heads, Finance, IT, Marketing, Talent Acquisition Team

External: Survey suppliers, Consultants, Training Providers, Learning Platforms, Auditors, HRIS vendors

Key Responsibilities

Employee Relations & HR Support

Serve as the first point of contact for HR queries, policies, and guidance

Prepare HR documents (salary letters, warnings, terminations, embassy letters)

Assist in resolving conflicts, conduct investigations, support performance management, engagement, and succession planning

Conduct exit interviews and recommend improvements

Onboarding & Employee Integration

Develop and manage onboarding, induction, and buddy programs

Coordinate orientation logistics, materials, and check-ins

Lead probation review process and monitor onboarding effectiveness

Learning & Development

Manage digital learning platforms (LinkedIn Learning)

Identify training needs, coordinate internal/external training, track participation, and evaluate effectiveness

Support the annual training calendar and budget

Workforce Planning & Reporting

Track headcount, recruitment forecasting, and HR budgets

Prepare reports on headcount, attrition, training, engagement, and surveys

Support HR audits, maintain compliance, and manage HR documentation (policies, SOPs, job descriptions)

Continuous Improvement Projects

Support ATS and Talent Management System implementation

Update job descriptions and develop competency frameworks

Enhance the onboarding experience with digital tools

Key Deliverables & KPIs

Onboarding materials & plans

Employee relations documentation & HR letters

Learning & development plans

Performance cycle support & policy library

Employee engagement action items

Reports: Monthly/quarterly

KPIs:

LinkedIn Learning: 90% active users, 2 hrs/month, 80% mandatory completion

Employee Satisfaction: ≥85% participation, maintain score ≥77

Onboarding: 85% completed within 10 days

Probation: 90% on-time completion

Exit Interviews: ≥75%

Employee Queries: 80% resolved within 2 working days

Qualifications & Experience

Bachelor’s in HR, Business Admin, or related field

3–5 years total experience (3 years industry/local)

Strong HR knowledge, interpersonal, and communication skills

Proficiency in HRIS (Oracle) & MS Office

Languages: English + one major Indian language

Knowledge of UAE labor law (UAE, KSA, Qatar, Oman)

Valid driving license; able to travel in ME

Faisal Jassim Trading Co. LLC jobs

HR Officer – Operations