Job Title: Waitress (Server)

Job Summary

A Waitress provides excellent customer service by taking orders, serving food and beverages, and ensuring guests have a pleasant dining experience. This role requires strong communication skills, attention to detail, and the ability to work efficiently in a fast-paced environment.

Key Responsibilities

Greet customers and present menus
Take accurate food and beverage orders
Serve food and drinks in a timely and professional manner
Check on customers to ensure satisfaction and handle any concerns
Prepare and set tables before and after service
Process bills and handle payments (cash, card, digital)
Maintain cleanliness and organization of the dining area
Coordinate with kitchen staff to ensure smooth service
Follow hygiene and safety standards
Upsell menu items when appropriate

Qualifications & Skills

High school diploma or equivalent (preferred)
Previous experience in hospitality or customer service is a plus
Strong communication and interpersonal skills
Friendly and professional attitude
Ability to work in a fast-paced environment
Basic math skills for billing and payments
Physical stamina to stand and walk for long periods

Key Competencies

Customer service orientation
Teamwork
Time management
Attention to detail
Problem-solving

Reporting Line

Typically reports to the Head Waiter, Restaurant Supervisor, or Restaurant Manager.

Work Environment

Restaurants, cafés, hotels, or catering services
Requires flexible working hours, including evenings, weekends, and holidays
Fast-paced and customer-focused setting

Table4Two Group jobs

Waitress