📢 WE’RE HIRING – SOFT SERVICES MANAGER

🏢 Company: I City Services

📍 Location: Doha, Qatar

🏗️ Industry: Facilities Management

💼 Experience: Minimum 5 years

We are seeking a hands-on professional with strong experience in soft services operations, team management, client relations, quality control, and service delivery.

Key Responsibilities

Oversee daily soft services operations across assigned sites.
Manage supervisors and multicultural cleaning teams.
Ensure compliance with client SLAs, quality standards, and HSE requirements.
Conduct site inspections and quality audits.
Manage cleaning consumables, equipment, and PPE inventory.
Coordinate with vendors, suppliers, and subcontractors.
Resolve client feedback and service-related complaints.
Train and onboard staff on company standards and procedures.
Manage budgets and monitor operational costs.
Prepare service performance, staffing, and operational reports.
Support business development, estimation, and project costing.

Qualifications & Requirements

Minimum 5 years of soft services management experience in the FM industry; Qatar or GCC experience preferred.
Strong knowledge of cleaning, deep cleaning, industrial cleaning, swimming pool cleaning, landscaping, pest control, waste management, and hospitality services.
Diploma or Bachelor’s degree in Facilities Management, Business Administration, or a related field preferred.
Experience managing multicultural teams across multiple sites.
Knowledge of cleaning standards, chemicals, equipment, and health and safety practices.
Strong vendor and supplier management experience.
Excellent English communication skills; Arabic preferred.

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📢 WE’RE HIRING – SOFT SERVICES MANAGER