Receptionist

Dar As Salama Medical Hospital • Full-time • Al Khubar, Eastern, Saudi Arabia • 18h ago

The Receptionist serves as the first point of contact for patients, visitors, and guests at the hospital. This role is responsible for managing front desk operations, providing excellent customer service, scheduling appointments, and ensuring smooth communication between patients and medical staff. The receptionist plays a key role in creating a welcoming and professional environment while maintaining efficient administrative processes.

Key Responsibilities:

Greet and welcome patients, visitors, and guests in a professional and friendly manner.
Register new patients and update existing patient information in the hospital system.
Schedule, confirm, and manage patient appointments with doctors and departments.
Answer incoming phone calls and direct them to the appropriate departments.
Provide information about hospital services, departments, and procedures.
Maintain accurate patient records and documentation.
Assist patients with forms, registrations, and basic administrative requirements.
Coordinate with nurses, doctors, and other staff to ensure smooth patient flow.
Handle patient inquiries, concerns, and complaints professionally.
Maintain cleanliness and organization of the reception and waiting area.
Ensure patient confidentiality and data privacy at all times.
Support billing and payment processing when required.
Maintain appointment schedules and notify departments of any changes.
Assist in managing patient queues and waiting times efficiently.
Provide administrative support to hospital departments when necessary.
Maintain daily logs and records of patient visits.
Ensure compliance with hospital policies and procedures.
Handle courier deliveries, emails, and internal communication.
Maintain a positive and professional attitude at all times.