Front Desk Agent - Russian Speaker

Job Title: Front Desk Agent - Russian Speaker

Department: Front Office / Reception

Reports To: Front Office Manager / Assistant Manager

Position Summary

We are looking for a polished, professional, and bilingual Front Desk Agent who is fluent in both English and Russian. As the first and last point of contact for our guests, you will play a crucial role in creating a memorable and positive impression. You will be responsible for all aspects of the guest arrival and departure experience, ensuring seamless service and effectively communicating with our Russian-speaking clientele.

Key Responsibilities

A. Guest Service & Communication:

Greet, check-in, and check-out guests in a warm, efficient, and courteous manner in both English and Russian.
Act as a key communication link for Russian-speaking guests, providing information, answering questions, and handling requests in their native language.
Provide detailed information about hotel services, facilities, and local attractions in both languages.
Handle guest complaints and issues professionally, taking prompt action to resolve them to the guest's satisfaction.

B. Front Desk Operations:

Process all guest check-ins and check-outs, verifying registration, payment, and identification.
Manage room assignments and coordinate with the housekeeping department to ensure rooms are ready for arrival.
Handle reservations, modifications, and cancellations via phone, email, and in-person.
Operate the Property Management System (PMS) to update guest profiles, post charges, and manage the room inventory.
Answer phone calls, direct calls appropriately, and take messages.

C. Administrative & Financial Duties:

Maintain guest privacy and confidentiality, especially when handling sensitive information.
Process cash, credit card, and foreign currency transactions accurately.
Maintain a neat and organized front desk area.
Assist with administrative tasks such as filing, photocopying, and handling guest mail/messages.

Qualifications & Skills

Language Skills: Fluency in English and Russian (both verbal and written) is mandatory.
Experience: Previous experience as a Front Desk Agent in a hotel is highly preferred. Experience in a customer-facing role is required.
Technical Skills: Proficiency in hotel management software (PMS) and Microsoft Office Suite.
Personal Attributes:
Impeccable personal presentation and professional demeanor.
Exceptional communication and interpersonal skills.
Strong problem-solving abilities and a calm demeanor under pressure.
High level of cultural awareness and sensitivity.
Ability to work a flexible schedule, including nights, weekends, and holidays.
Added Advantage: Knowledge of a third language (e.g., Arabic, French, German) would be a significant plus.

Front Desk Agent - Russian Speaker jobs

Front Desk Agent - Russian Speaker