Job Title: Front of House (FOH) Executive / Associate

Role Overview:

The Front of House (FOH) professional is responsible for creating a positive first impression for customers or guests. This role involves greeting visitors, managing front desk operations, handling inquiries, and ensuring a smooth and welcoming customer experience.

Key Responsibilities:

1. Guest/Customer Interaction

Welcome and greet guests or customers in a friendly and professional manner
Provide information about services, products, or facilities
Handle customer inquiries, complaints, and requests efficiently

2. Front Desk Operations

Manage reception area, including answering calls and handling emails
Maintain visitor logs and coordinate appointments/reservations
Ensure the front desk area is clean, organized, and presentable

3. Service Coordination

Coordinate with internal teams (kitchen, housekeeping, operations, or sales)
Ensure smooth flow of customer service and timely assistance

4. Booking & Billing Support

Handle reservations, bookings, or order processing
Assist with billing, payments, and basic cash handling (if applicable)

5. Customer Experience Management

Ensure high levels of customer satisfaction
Address issues proactively and escalate when needed

6. Compliance & Hygiene

Follow company policies, safety standards, and hygiene protocols
Ensure adherence to service standards and SOPs

Qualifications & Skills:

High school diploma or graduate in Hospitality, Business Administration, or related field
1–3 years of experience in customer service, hospitality, or front office roles
Excellent communication and interpersonal skills
Presentable personality and customer-focused approach
Basic computer knowledge (MS Office, booking systems, POS software)

Key Competencies:

Customer service orientation
Communication skills
Problem-solving ability
Multitasking and time management
Professional appearance and attitude

Preferred Experience:

Experience in hotels, restaurants, retail stores, or healthcare front desk
Knowledge of reservation systems or POS tools
Multilingual skills (added advantage)

Performance Metrics (KPIs):

Customer satisfaction scores
Response and service time
Complaint resolution rate
Accuracy in bookings/billing

Front of House(FOH) jobs

Front of House(FOH)