Head Waiter / Head Waitress (Maître D' / Captain)

Reports To: Restaurant Manager

Supervises: Senior Waiters, Wait Staff

Job Summary:

The Head Waiter/Waitress is the captain of the dining room floor during a shift. This role leads the service team, manages table rotations, ensures seamless communication between the kitchen and front-of-house, and upholds the highest service standards. They are a key point of contact for guests and act as the right hand to the Restaurant Manager.

Key Responsibilities:

Supervise and coordinate all wait staff during service, ensuring proper station coverage.
Manage the floor plan, table assignments, and seating flow in conjunction with Reservations.
Greet and seat guests, presenting menus and setting the tone for the experience.
Describe menu features, answer detailed questions, and make expert recommendations.
Oversee the pacing of service, communicating course timing with the kitchen.
Train and coach waiting staff on service protocols and menu knowledge.
Assist in resolving service issues and support the VIP Waiters as needed.
Perform final quality checks on dishes before they are delivered to the table.

Qualifications:

Proven experience in a supervisory role within a fine-dining environment.
Extensive food and beverage knowledge with superior presentation skills.
Natural leadership abilities and a commanding, yet gracious, presence on the floor.
Excellent problem-solving skills and ability to make quick decisions.
Strong organizational skills and attention to detail.

Head Waiter / Head Waitress (Maître D' / Captain) jobs

Head Waiter / Head Waitress (Maître D' / Captain)