Head Waiter / Waitress (Server Captain or Section Lead)

Job Overview:

The Head Waiter/Waitress acts as a senior server and team leader within the dining room. They oversee a section or team of junior staff, ensure seamless service execution, handle complex guest needs, and support the Restaurant Manager.

Key Responsibilities:

Service Leadership: Lead by example, providing exceptional, polished table service. Often handles VIP tables or large parties.
Team Coordination: Assist in coordinating the flow of service within their section or team, communicating effectively with the kitchen, bar, and other servers.
Training & Support: Mentor and guide Junior Waiters/Waitresses, providing on-the-job training and support during service.
Problem Resolution: Proactively handle guest complaints or special requests within their section, escalating to management when necessary.
Quality Control: Check tables for proper setup, cleanliness, and presentation before guests are seated. Ensure food and beverage quality meets standards before they are delivered.
Administrative Duties: May assist with side work assignments, preliminary cash-out reports, or inventory checks.

Qualifications & Skills:

Significant experience as a waiter/waitress in an upscale or high-volume establishment.
Comprehensive menu and wine knowledge with excellent upselling skills.
Demonstrated leadership abilities and a team-oriented mindset.
Calm, professional demeanor with advanced problem-solving skills.
Ability to anticipate guest and team needs.
Expertise in tableside service procedures (e.g., decanting, deboning, flambé).

Head Waiter / Waitress (Server Captain or Section Lead) jobs

Head Waiter / Waitress (Server Captain or Section Lead)