Help Desk / CAFM Operator

Job Title: Help Desk / CAFM Operator

Department: Facilities Management

Reports To: Facilities Manager / Administrator

Job Purpose:

To operate the Computer-Aided Facilities Management (CAFM) system and serve as the single point of contact for all facility-related requests and communications, ensuring tasks are logged, assigned, tracked, and closed efficiently.

Key Responsibilities:

Receive, log, prioritize, and assign all incoming service requests via phone, email, or CAFM system.
Dispatch work orders to the appropriate technician or service provider and monitor progress to completion.
Update the CAFM system with real-time information, including job status, labor hours, and parts used.
Generate and distribute daily, weekly, and monthly reports on help desk performance (e.g., response times, closure rates).
Liaise with requesters to provide updates, gather feedback, and confirm job closure.
Schedule and manage preventive maintenance (PPM) work orders within the CAFM system.
Maintain the asset register and space management data within the CAFM system.

Qualifications & Experience:

High school diploma; additional certification in office administration or IT is a plus.
Proven experience in a help desk, customer service, or dispatch role.
Prior experience with a CAFM or CMMS software (e.g., Maximo, IBM Tririga, Planon) is highly advantageous.
Strong customer service, communication, and problem-solving skills.
Ability to multitask and work under pressure in a fast-paced environment.

Help Desk / CAFM Operator jobs

Help Desk / CAFM Operator