Job Title: HR Officer (Retail)

Job Summary

An HR Officer in retail is responsible for managing day-to-day human resources operations across retail stores or outlets. The role focuses on recruitment, employee relations, attendance management, and ensuring smooth HR support for store staff while maintaining company policies and labor compliance.

Key Responsibilities

Handle end-to-end recruitment for retail staff (sales associates, cashiers, supervisors, etc.)
Coordinate onboarding and induction programs for new employees
Maintain and update employee records, attendance, and leave management
Support payroll processing and ensure accurate attendance inputs
Address employee queries and assist in resolving workplace issues
Ensure compliance with labor laws and company HR policies
Monitor staff performance and assist in performance appraisal processes
Coordinate training and development programs for retail staff
Support employee engagement activities and retention initiatives
Visit retail outlets as required to support HR operations
Prepare HR reports and maintain documentation

Qualifications & Requirements

Bachelor’s degree in Human Resources, Business Administration, or related field
1–3 years of HR experience, preferably in retail or FMCG sector
Good knowledge of HR practices and labor laws
Strong communication and interpersonal skills
Ability to handle multiple store locations and field HR activities
Proficiency in MS Office and HR software/HRIS
Strong organizational and problem-solving abilities

Key Competencies

Employee relations management
Recruitment and staffing
Time and attendance management
Communication and coordination
Adaptability to retail environment

Reporting Line

Typically reports to the HR Manager (Retail) or Area HR Manager.

Work Environment

Retail stores, shopping outlets, or regional offices
Requires travel between store locations
Fast-paced environment with shift-based workforce

HR Officer(Retail) jobs

HR Officer(Retail)