Manager - Aftersales

Location: Dubai, UAE

Department: Aftersales

Reporting To: General Manager / Aftersales Director

Job Summary:

The Aftersales Manager holds full P&L responsibility for the service, parts, and warranty departments. This role is critical for driving customer retention, profitability, and operational excellence in all post-sales activities.

Key Responsibilities:

Develop and implement the aftersales business strategy to achieve revenue, profitability, and customer satisfaction targets (CSI).
Oversee the Service, Parts, and Warranty departments, ensuring seamless collaboration.
Analyze key performance indicators (KPIs) such as workshop productivity, efficiency, parts margin, and CSI scores.
Drive customer retention initiatives, including service campaigns, loyalty programs, and preventative maintenance reminders.
Manage department budgets, control costs, and optimize resource allocation.
Ensure all workshop operations comply with manufacturer standards, warranty guidelines, and local safety regulations.
Resolve major customer complaints and ensure a high-quality service recovery process.
Lead and develop a large team of technicians, advisors, and administrative staff.

Qualifications & Experience:

Bachelor’s degree in Engineering, Business Administration, or a related field.
Minimum of 10 years of progressive experience in automotive aftersales, with at least 5 years in a senior management role.
Comprehensive technical and commercial knowledge of automotive service, parts, and warranty processes.
Proven P&L management skills and a strong customer-centric approach.
Exceptional leadership and strategic planning abilities.

Manager - Aftersales jobs

Manager - Aftersales