Mercedes-Benz Team Leader

Location: Abu Dhabi

Position Overview:

The Automotive Team Leader for Mercedes-Benz is responsible for leading, coaching, and developing a high-performing team while ensuring Mercedes-Benz standards for quality, performance, and customer experience are consistently met. This role combines hands-on leadership with operational accountability, driving excellence in safety, efficiency, and brand representation at a dealership or specialist workshop in Abu Dhabi .

Key Responsibilities:

Team Leadership: Lead, motivate, and manage a team of automotive professionals to achieve daily, weekly, and monthly performance targets .
Quality Assurance: Ensure all work is performed in accordance with Mercedes-Benz quality standards, processes, and compliance requirements .
Operational Efficiency: Monitor productivity, workflow, and resource allocation to maximize efficiency and minimize downtime .
Coaching & Development: Coach team members through regular feedback, performance reviews, and on-the-job training to enhance technical and professional skills .
Technical Escalation: Act as the first point of escalation for technical, operational, or personnel issues .
Safety Compliance: Enforce safety standards, housekeeping, and regulatory compliance at all times within the workshop .
Cross-functional Collaboration: Collaborate with management, service advisors, and production managers to align team output with business objectives .
Performance Management: Analyze KPIs, identify performance gaps, and implement corrective action plans to ensure targets are met .
Talent Management: Support the recruitment, onboarding, and retention of top talent within the team .

Qualifications:

Experience: Proven experience in an automotive leadership or supervisory role, preferably with Mercedes-Benz brand experience or OEM-level automotive experience .
Technical Knowledge: Strong technical or operational understanding of automotive processes (service, repair, and diagnostics) .
Skills: Demonstrated ability to lead and develop teams, excellent communication, problem-solving, and decision-making skills .
Brand Standards: High attention to detail with a commitment to quality and customer satisfaction, serving as a role model for Mercedes-Benz brand values .
Systems Knowledge: Proficiency with dealership or production management systems and reporting tools .

Mercedes-Benz Team Leader jobs

Mercedes-Benz Team Leader