Night Shift Leader (Night Manager)

Reporting To: Front Office Manager / Hotel Operations Manager

Shift: Night Shift (Graveyard Shift)

Job Summary:

The Night Shift Leader assumes full responsibility for the entire hotel's operations during the night hours. This role is the Manager on Duty (MOD), acting as the primary decision-maker for all guest and security-related issues. The focus is on maintaining safety, security, and quiet efficiency while handling the unique challenges of the overnight shift, including late arrivals, night audits, and emergency protocols.

Key Responsibilities:

Hotel Security & Safety: Conduct regular security rounds of the property. Monitor CCTV and control access points. Respond to and document any security incidents, alarms, or disturbances. Ensure the safety of guests, staff, and property assets.
Night Audit Supervision: Oversee or perform the night audit process, ensuring the accuracy of daily financial transactions, posting of revenues, and preparation of reports for management.
Guest Relations: Handle all front desk operations for late arrivals and early departures. Address and resolve any guest issues or requests that occur during the night with discretion and professionalism.
Emergency Response: Serve as the primary hotel representative for any emergency, including medical situations, fire alarms, or severe weather, following established hotel and safety protocols.
Operational Handover: Ensure a smooth transition between night and day shifts by preparing detailed summary reports of incidents, maintenance issues, and notable occurrences.
Team Leadership: Supervise the night front desk agent, night cleaner, and security personnel (if applicable), providing guidance and support.

Qualifications:

Proven experience in a night audit or night supervisory role within the hospitality industry.
Strong understanding of night audit procedures and financial reconciliation.
Excellent judgment, integrity, and the ability to work independently with minimal supervision.
Calm and decisive personality, capable of handling emergencies.
Vigilant with a strong emphasis on security and safety protocols.

Night Shift Leader (Night Manager) jobs

Night Shift Leader (Night Manager)