Job Description: Urgent Hire - Receptionist & Guest Relationship Executive

Location: Baniyas East, Abu Dhabi

Position: Receptionist / Guest Relationship Executive

Job Type: Full-time (8-hour shift)

Salary: AED 3,000 - AED 4,000 per month

About the Role:

We are urgently seeking a warm, professional, and empathetic Receptionist & Guest Relationship Executive to be the first point of contact for our patients. This is a critical role where you will create a welcoming and positive experience from the moment a patient walks in, ensuring the smooth operation of our front desk and contributing to the high standards of care at our medical centre.

Key Responsibilities:

Guest Reception & Experience: Greet patients and visitors with a friendly and professional demeanor, creating a welcoming and calming atmosphere.
Patient Coordination: Manage patient check-ins and check-outs, schedule and confirm appointments efficiently, and handle patient inquiries via phone, email, and in person.
Administrative Support: Maintain patient records with high accuracy, process payments, and handle basic administrative tasks as required.
Communication: Serve as a vital link between patients and medical staff, relaying information accurately and promptly.
System Management: Utilize the clinic's software (preferably Cortexware) for appointment scheduling, billing, and patient data management.
Relationship Building: Build strong, trusting relationships with patients, addressing their concerns with empathy and professionalism.

Qualifications & Requirements:

Availability: Immediate joiners are highly preferred.
Experience: Recent and proven experience in a customer service or front desk role, ideally within a healthcare setting (clinic, hospital, medical centre).
Technical Skill: Preferred experience with Cortexware or a similar medical practice management software.
Language Skills: Excellent communication skills in English. Basic Arabic speaking skills are highly preferred to effectively communicate with a wider range of patients.
Personal Attributes:
Exceptional customer service and interpersonal skills.
Professional appearance and pleasant telephone manner.
Ability to handle sensitive information with discretion and confidentiality.
Strong organizational skills and the ability to multitask in a fast-paced environment.
Empathetic, patient, and calm under pressure.

What We Offer:

A competitive monthly salary of AED 3,000 - AED 4,000.
A stable full-time position with 8-hour shifts.
The opportunity to play a key role in a caring and professional medical environment.
A supportive team dedicated to patient well-being.

Receptionist/ Guest Relationship jobs

Receptionist/ Guest Relationship