Receptionist / Guest Relationship Executive – Job Description

Job Title: Receptionist / Guest Relationship Executive (GRE)

Job Summary

Serve as the first point of contact for guests, visitors, and clients, ensuring a professional and welcoming experience. Manage front desk operations, handle inquiries, coordinate appointments, and build positive relationships with guests to enhance customer satisfaction and loyalty.

Key Responsibilities

Welcome and assist guests, visitors, and clients in a courteous and professional manner.
Manage front desk operations, including check-ins, check-outs, and visitor registration.
Handle incoming phone calls, emails, and inquiries, directing them to the appropriate departments.
Address guest concerns, requests, and complaints promptly and effectively.
Maintain guest records and update customer information accurately.
Coordinate appointments, meetings, reservations, and schedules.
Provide information about services, facilities, promotions, and company policies.
Ensure the reception area is clean, organized, and presentable at all times.
Assist with administrative tasks such as filing, data entry, and report preparation.
Collaborate with internal departments to ensure seamless guest experiences.
Gather guest feedback and support customer satisfaction initiatives.

Required Skills

Excellent verbal and written communication skills.
Strong interpersonal and customer service abilities.
Professional appearance and positive attitude.
Ability to handle multiple tasks and work under pressure.
Problem-solving and conflict-resolution skills.
Proficiency in Microsoft Office (Word, Excel, Outlook) and basic office equipment.
Strong organizational and time-management skills.

Qualifications

High school diploma, diploma, or bachelor's degree in Hospitality, Business Administration, or a related field.
Previous experience in reception, customer service, hospitality, or guest relations is preferred.
Knowledge of reservation systems, CRM software, or hotel management systems is an advantage.

Resume-Friendly Experience Description

Managed front desk operations and served as the primary point of contact for guests and visitors. Handled inquiries, appointments, and guest requests, ensuring exceptional customer service and satisfaction. Maintained accurate records, coordinated with internal departments, resolved concerns efficiently, and contributed to a positive guest experience.

Key Performance Indicators (KPIs)

Guest satisfaction scores.
Response and resolution time for guest requests.
Customer feedback ratings.
Accuracy of records and appointments.
Visitor and guest service quality standards.

Industries That Commonly Hire for This Role

Hotels and Resorts
Healthcare Facilities
Corporate Offices
Real Estate Companies
Educational Institutions
Luxury Retail and Hospitality Businesses
Service Apartments and Clubs

Resume Achievement Examples

Achieved a high guest satisfaction rating through prompt and professional customer service.
Successfully managed front desk operations while handling a high volume of guest inquiries.
Improved appointment scheduling accuracy and reduced guest waiting times.
Received positive feedback for maintaining excellent guest relationships and service standards.

Receptionist/Guest Relationship Executive jobs

Receptionist/Guest Relationship Executive