Job Title: Receptionist / Hostess

Job Summary:

The Receptionist/Hostess is the first point of contact for guests, responsible for welcoming visitors, managing reservations, and ensuring a positive customer experience. This role combines front desk duties with customer service in a hospitality environment.

Key Responsibilities:

Guest Service:

Greet and welcome guests in a friendly and professional manner
Escort guests to their tables or direct them appropriately
Manage waiting lists and seating arrangements
Handle guest inquiries, complaints, and special requests courteously

Front Desk & Reception Duties:

Answer phone calls and manage reservations/bookings
Maintain reservation records and guest information
Coordinate with kitchen and service staff for smooth operations
Provide information about menu, services, and promotions

Administrative Support:

Maintain cleanliness and organization of the reception area
Assist with basic administrative tasks and reporting
Ensure proper communication between departments

Requirements:

High school diploma or equivalent
Previous experience in hospitality, front office, or customer service preferred
Excellent communication and interpersonal skills
Presentable appearance and professional attitude
Ability to handle multiple tasks in a fast-paced environment

Preferred Qualifications:

Experience in restaurants, hotels, or cafés
Knowledge of reservation systems or POS software
Multilingual skills (an advantage)

Skills:

Customer service excellence
Communication and coordination
Time management
Problem-solving
Positive attitude and teamwork

Working Conditions:

Front-facing role in a restaurant or hospitality setting
Flexible working hours including evenings, weekends, and holidays
Standing for extended periods

RECEPTIONIST/HOSTESS jobs

RECEPTIONIST/HOSTESS