Job Description: Service Crew (Waiter)

Job Summary

We are looking for a friendly, energetic, and customer-focused Service Crew (Waiter) to provide excellent food and beverage service to guests. The candidate will be responsible for welcoming customers, taking orders, serving food and beverages, maintaining cleanliness, and ensuring a positive dining experience.

Key Responsibilities

Welcome and greet customers in a friendly and professional manner.
Escort guests to their tables and provide menus when required.
Explain menu items, daily specials, promotions, and available beverages.
Take accurate food and beverage orders and communicate them clearly to the kitchen/bar team.
Serve food and beverages promptly and professionally.
Ensure orders are complete, accurate, and presented according to company standards.
Check with customers regularly to ensure satisfaction and respond promptly to requests.
Handle customer questions, feedback, and complaints professionally and escalate issues when necessary.
Clear and reset tables efficiently after guests leave.
Maintain cleanliness and hygiene of tables, dining areas, service stations, and equipment.
Follow food safety, hygiene, and workplace safety procedures.
Assist with table setup, cutlery, napkins, condiments, and other service requirements.
Process customer bills and payments accurately when required.
Coordinate with kitchen, cashier, bar, and other service staff to ensure smooth operations.
Assist during busy periods, events, and special functions.
Maintain knowledge of menu items, ingredients, allergens, and preparation methods.
Promote special offers, add-ons, and recommended menu items where appropriate.
Ensure all service activities comply with the restaurant's service and quality standards.
Support opening and closing duties, including cleaning and preparation of the service area.

Required Qualifications & Experience

High school education or equivalent preferred.
0–3 years of experience in restaurant, hotel, café, catering, or hospitality service.
Previous waiter/service crew experience is an advantage; freshers with a positive attitude may also be considered.
Good verbal communication and interpersonal skills.
Customer-service-oriented personality.
Ability to work efficiently in a fast-paced environment.
Ability to stand and walk for extended periods.
Basic understanding of food safety and hygiene.
Professional appearance and positive attitude.
Ability to work flexible shifts, weekends, and public holidays as required.

Key Skills & Competencies

Customer service
Food and beverage service
Order taking
Menu knowledge
Communication skills
Teamwork
Time management
Attention to detail
Complaint handling
Upselling and suggestive selling
Cleanliness and hygiene
Positive attitude
Ability to work under pressure

Key Performance Indicators (KPIs)

Customer satisfaction and service quality.
Order accuracy.
Speed and efficiency of service.
Customer complaints and resolution.
Table turnover and service efficiency.
Compliance with hygiene and service standards.
Upselling and promotional sales performance.
Attendance, punctuality, and teamwork.

Service Crew (Waiter) jobs

Service Crew (Waiter)