📢 We’re Hiring – Call Center Manager

Industry: Health & Wellness

💰 Salary: AED 25,000 per month

🎁 Benefits: Medical insurance + visa + bonus

Job Summary

A health and wellness brand is seeking a Call Center Manager to oversee daily operations, lead the team, and drive sales performance while ensuring excellent customer service.

Key Responsibilities

Manage daily call center operations and staffing.
Lead, coach, and motivate the team to achieve sales and service targets.
Monitor call quality, sales conversions, and customer satisfaction.
Improve sales scripts, customer follow-ups, and lead-handling processes.
Track team performance and deliver training where required.
Handle escalated customer enquiries and complaints.
Coordinate with marketing and other departments on sales opportunities.
Prepare reports on sales results and operational performance.

Requirements

Proven call center experience.
Strong sales background.
Experience in team management, coaching, and performance improvement.
Excellent communication, leadership, and problem-solving skills.
Ability to manage targets and maintain high service standards.

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📢 We’re Hiring – Call Center Manager