📢 We’re Hiring – Call Center Manager
Industry: Health & Wellness
💰 Salary: AED 25,000 per month
🎁 Benefits: Medical insurance + visa + bonus
Job Summary
A health and wellness brand is seeking a Call Center Manager to oversee daily operations, lead the team, and drive sales performance while ensuring excellent customer service.
Key Responsibilities
- Manage daily call center operations and staffing.
- Lead, coach, and motivate the team to achieve sales and service targets.
- Monitor call quality, sales conversions, and customer satisfaction.
- Improve sales scripts, customer follow-ups, and lead-handling processes.
- Track team performance and deliver training where required.
- Handle escalated customer enquiries and complaints.
- Coordinate with marketing and other departments on sales opportunities.
- Prepare reports on sales results and operational performance.
Requirements
- Proven call center experience.
- Strong sales background.
- Experience in team management, coaching, and performance improvement.
- Excellent communication, leadership, and problem-solving skills.
- Ability to manage targets and maintain high service standards.
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