Assistant Reservation Manager – Hotel

Department: Reservations / Revenue

Reports To: Reservation Manager / Director of Revenue Management

Supervises: Reservations Supervisor, Reservation Agents

Job Summary:

The Assistant Reservation Manager provides managerial support in leading the reservations department, with a stronger focus on strategy, reporting, and system management. This role bridges operational supervision with analytical support for revenue optimization.

Key Responsibilities:

Department Leadership: Assist the Reservation Manager in all aspects of department management, including staffing, training, and performance evaluation.
System & Rate Management: Maintain rate codes, packages, and inventory allocations in the PMS and channel manager. Troubleshoot system issues.
Analysis & Reporting: Prepare in-depth analyses of booking trends, source performance, and competitor pricing. Contribute to the forecasting process.
Channel Management: Oversee the accuracy and effectiveness of all distribution channels (OTA, GDS, direct). Assist in managing relationships with key channel managers.
Process Improvement: Develop and update reservations SOPs. Implement new technologies or processes to enhance efficiency and guest experience.
Group & Group Blocks: Manage the coordination and details of group room blocks in conjunction with the sales department.

Qualifications & Skills:

Bachelor’s degree in Hospitality, Business, or a related field.
Minimum 4-5 years in hotel reservations, with at least 2 years in a supervisory/leadership role.
Advanced knowledge of Opera PMS, channel managers, and GDS. Strong Excel skills for reporting.
Understanding of basic revenue management principles (yield management, pricing).
Proven leadership ability and excellent analytical skills.
Strategic thinker with strong organizational and communication skills.

Assistant Reservation Manager – Hotel jobs

Assistant Reservation Manager – Hotel