Audi (VW Group) Team Leader

Location: Dubai

Position Overview:

We are seeking an experienced Audi Team Leader to provide technical assistance and leadership to Automotive Technicians in a fast-paced workshop environment in Dubai. The successful candidate will oversee job allocation, complex diagnostics, and ensure all repairs meet the high standards expected of the Volkswagen Group (Audi) brand .

Key Responsibilities:

Workshop Management: Implement job allocation and workflow within the team, including job scheduling and labor allocation for day-to-day operations .
Technical Diagnosis: Conduct systematic performance of complex fault diagnosis, evaluation, and repair processes for all Audi and VW group vehicles .
Team Supervision: Delegate and supervise repair orders to the team, aligning jobs to the skill set and efficiency level of each technician .
Coordination: Discuss repair requirements with the Service Advisor daily and check parts ordering status to ensure no delays .
Quality Control: Prepare and conduct every vehicle for a final check and further quality control audit before delivery to the customer .
Process Adherence: Promote Health and Safety rules as per company SOP and monitor warranty jobs to ensure proper handling processes are followed .
Reporting: Review documentation to justify warranty claims, prepare reports for management review, and keep the booking system updated with vehicle progress .
Efficiency Improvement: Increase team efficiency and optimize repair processes through the transfer of know-how and information on new technical features .

Qualifications:

Experience: Minimum of 5-7 years of experience in customer care & operations within an automotive workshop environment, with specific experience on Audi or VW Group vehicles .
Education: Diploma in Automobile, Mechanical Engineering, or equivalent. Certification as an Automotive or Diagnostic Technician is preferred .
Language: Proficiency in English .
Skills: Strong leadership capabilities, ability to work under pressure, and excellent time management skills .

Audi (VW Group) Team Leader jobs

Audi (VW Group) Team Leader