Core Field Operations (FO) Service Engineer

Department: Network Operations / Field Operations

About the Role:

We are seeking a skilled and proactive Core FO Service Engineer to join our 24/7 network operations team. You will be the first line of defense for our core network, ensuring maximum stability, swiftly managing faults, and executing changes with precision. This is a hands-on role critical to maintaining the high availability and performance of our essential network services.

Key Responsibilities:

1. Network Surveillance & Fault Management:

Perform 24/7 real-time monitoring and surveillance of the core network elements and services.
Create, handle, track, and troubleshoot trouble tickets through to resolution and closure.
Perform L0/L1 fault diagnosis, initial triage, and implement immediate restorative actions.
Manage timely escalations to L2/L3 support teams and vendors as per defined procedures.
Prepare and deliver clear, concise shift reports and handover documentation.

2. Change & Release Management:

Execute planned change requests, including software upgrades, hardware expansions, and network reconfigurations.
Perform thorough pre- and post-implementation verification to ensure service integrity.
Follow strict change management (MOP) and rollback procedures.

3. Problem & Stability Management:

Trigger and support the Problem Management process for recurring or major incidents.
Participate in root cause analysis (RCA) and contribute to preventing future outages.
Proactively identify risks and vulnerabilities in the core network to enhance stability.

Qualifications & Requirements:

Education: Bachelor’s degree in Engineering (Telecommunications, Electronics, Computer Science) or a related field.
Experience: Minimum of 3 years of experience in a network operations center (NOC) or field operations role, specifically working with core network technologies (e.g., IP/MPLS, Mobile Core, VoIP, DWDM).
Technical Skills:
Fundamental understanding of core network architectures and protocols.
Hands-on experience with network monitoring tools (e.g., SolarWinds, Nagios, HP OMi) and ticketing systems (e.g., ServiceNow, Remedy).
Basic knowledge of troubleshooting tools (ping, traceroute, CLI commands on routers/switches).
Soft Skills:
Excellent communication skills in English (both written and verbal). Proficiency in Arabic is a strong plus.
Strong analytical and problem-solving abilities under pressure.
A true team player with the ability to collaborate effectively across technical teams.
Highly responsible, diligent, and committed to quality.
Work Schedule: Must be fully flexible to work on a rotating shift schedule, including nights, weekends, and public holidays.

Core Field Operations (FO) Service Engineer jobs

Core Field Operations (FO) Service Engineer