Core Field Operations (FO) Service Engineer
Department: Network Operations / Field Operations
About the Role:
We are seeking a skilled and proactive Core FO Service Engineer to join our 24/7 network operations team. You will be the first line of defense for our core network, ensuring maximum stability, swiftly managing faults, and executing changes with precision. This is a hands-on role critical to maintaining the high availability and performance of our essential network services.
Key Responsibilities:
1. Network Surveillance & Fault Management:
- Perform 24/7 real-time monitoring and surveillance of the core network elements and services.
- Create, handle, track, and troubleshoot trouble tickets through to resolution and closure.
- Perform L0/L1 fault diagnosis, initial triage, and implement immediate restorative actions.
- Manage timely escalations to L2/L3 support teams and vendors as per defined procedures.
- Prepare and deliver clear, concise shift reports and handover documentation.
2. Change & Release Management:
- Execute planned change requests, including software upgrades, hardware expansions, and network reconfigurations.
- Perform thorough pre- and post-implementation verification to ensure service integrity.
- Follow strict change management (MOP) and rollback procedures.
3. Problem & Stability Management:
- Trigger and support the Problem Management process for recurring or major incidents.
- Participate in root cause analysis (RCA) and contribute to preventing future outages.
- Proactively identify risks and vulnerabilities in the core network to enhance stability.
Qualifications & Requirements:
- Education: Bachelor’s degree in Engineering (Telecommunications, Electronics, Computer Science) or a related field.
- Experience: Minimum of 3 years of experience in a network operations center (NOC) or field operations role, specifically working with core network technologies (e.g., IP/MPLS, Mobile Core, VoIP, DWDM).
- Technical Skills:
- Fundamental understanding of core network architectures and protocols.
- Hands-on experience with network monitoring tools (e.g., SolarWinds, Nagios, HP OMi) and ticketing systems (e.g., ServiceNow, Remedy).
- Basic knowledge of troubleshooting tools (ping, traceroute, CLI commands on routers/switches).
- Soft Skills:
- Excellent communication skills in English (both written and verbal). Proficiency in Arabic is a strong plus.
- Strong analytical and problem-solving abilities under pressure.
- A true team player with the ability to collaborate effectively across technical teams.
- Highly responsible, diligent, and committed to quality.
- Work Schedule: Must be fully flexible to work on a rotating shift schedule, including nights, weekends, and public holidays.
