Door Man (Door Attendant)

Position: Door Man

Department: Front Office / Concierge/Bell Services

Reports To: Bell Captain / Assistant Manager - Front Office

Job Summary:

The Door Man is the first point of physical contact for guests, setting the tone for their entire stay. This role is responsible for providing a grand, welcoming arrival and departure experience, managing the flow of traffic at the hotel entrance, and offering gracious, personalized service.

Key Responsibilities:

Grand Welcome/Farewell: Greet all guests and visitors upon arrival and departure with a warm, professional, and dignified demeanor. Open vehicle doors and assist with alighting.
Traffic & Queue Management: Direct vehicular and pedestrian traffic at the hotel entrance to ensure safety and smooth flow, especially during peak times.
Luggage Coordination: Coordinate immediately with Bell Attendants to tag and transport luggage from the curb to the lobby.
Valet Coordination: Act as the liaison between arriving guests and the valet service, issuing valet tickets and calling for vehicles upon departure.
Concierge Assistance: Provide basic concierge services such as hailing taxis, giving simple directions, and offering information about weather or immediate local services.
Lobby Ambiance: Maintain the cleanliness and order of the entrance area, including doors, carpets, and signage. Manage the appearance of the porte-cochère.
Security Awareness: Serve as an observant presence at the entrance, monitoring activity and reporting any suspicious behavior to security or management.

Qualifications & Skills:

Impeccable personal presentation, grooming, and demeanor.
Exceptional communication and customer service skills, with a flair for creating memorable interactions.
Physical ability to stand for long periods and work outdoors in various weather conditions.
Ability to remain calm, courteous, and professional under pressure.
Keen observation skills and a strong sense of responsibility.
Previous experience in a luxury hotel, high-end retail, or similar role is highly desirable.

Door Man (Door Attendant) jobs

Door Man (Door Attendant)