Soft Services Supervisor (Male & Female)

Job Title: Soft Services Supervisor

Department: Facilities Management - Soft Services

Reports To: Soft Services Manager

Job Purpose:

To directly supervise the on-ground soft services teams (cleaning, housekeeping, stewarding, etc.) within their assigned zone or shift, ensuring daily tasks are completed to the highest standards of quality, hygiene, and safety. (Note: The job description is identical for both; the separation may be to supervise gender-specific work areas, such as restrooms or locker rooms, in accordance with cultural or client requirements.)

Key Responsibilities:

Provide direct, daily supervision to a team of cleaning operatives and porters.
Inspect assigned areas (offices, restrooms, common areas, etc.) regularly to ensure cleaning standards are met.
Train new staff on cleaning procedures, chemical usage, and safety protocols.
Prepare work schedules, assign tasks, and manage staff attendance and timekeeping.
Monitor and control the usage of cleaning materials, chemicals, and equipment.
Report maintenance defects, safety hazards, and supply needs to the Soft Services Manager.
Handle first-level client/occupant complaints and feedback regarding cleaning services.
Ensure team adherence to uniform, personal protective equipment (PPE), and hygiene standards.

Qualifications & Experience:

High school diploma. Certification in cleaning/hygiene is beneficial.
Minimum of 3-5 years of experience in commercial cleaning supervision.
Good knowledge of cleaning techniques, equipment, and chemicals.
Strong interpersonal and team management skills.
Ability to work flexible hours, including early mornings, evenings, or weekends.

Soft Services Supervisor (Male & Female) jobs

Soft Services Supervisor (Male & Female)