Waiter/Waitress - Room Service

Position: Waiter/Waitress - Room Service

Department: In-Room Dining / Food & Beverage

Reports To: Room Service Supervisor / Manager

Job Summary:

The Room Service Waiter/Waitress delivers a luxurious and discreet dining experience directly to guest rooms and suites. This role requires exceptional attention to detail, impeccable presentation, and a thorough understanding of etiquette to maintain the privacy and comfort of guests.

Key Responsibilities:

Order Delivery: Accurately assemble, deliver, and present all room service orders according to hotel standards, including proper setup on tables or room service trolleys.
Service Etiquette: Execute professional in-room service sequences (knocking, greeting, presenting courses, explaining items) with discretion and poise.
Order Accuracy: Double-check all orders for accuracy, completeness, and presentation before delivery.
Billing & POS: Process guest charges accurately via the mobile POS system upon delivery.
Post-Service: Retrieve trays and trolleys from rooms promptly and discreetly. Ensure the room service pantry and staging areas are clean and organized.
Guest Interaction: Provide a personalized touch, anticipate guest needs, and handle any special requests or setup requirements (e.g., anniversaries).
Teamwork: Coordinate closely with the kitchen, order taker, and concierge to ensure timely delivery.

Qualifications & Skills:

Previous experience as a Waiter/Waitress, preferably in room service, fine dining, or a 5-star hotel.
Impeccable personal presentation, hygiene, and manners.
Ability to handle sensitive situations with tact and maintain guest confidentiality.
Physical stamina to carry trays and trolleys.
Fluency in English; Arabic is a significant advantage for direct guest communication.
Knowledge of food, wine, and beverage service.

Waiter/Waitress - Room Service jobs

Waiter/Waitress - Room Service