Front Office Supervisor – Luxury Residential Services
Location: Address Residences Dubai Opera, Downtown Dubai
Salary: 5,000 – 10,000 AED per month (commensurate with experience)
A Prestigious Opportunity Awaits
Step into the heart of luxury living at the iconic Address Residences Dubai Opera. We are not just a residence; we are a landmark of sophistication and an unparalleled lifestyle in the heart of Downtown Dubai. We are seeking a dynamic, experienced, and passionate Front Office Supervisor to lead our team in delivering the exceptional service standards that define The Address brand.
If you live and breathe luxury hospitality and are driven to create unforgettable experiences for our distinguished residents and guests, this is your stage to shine.
Job Purpose
The Front Office Supervisor will be the operational heartbeat of our residential services, ensuring the seamless daily functioning of the front desk and lobby. You will lead, mentor, and inspire a team of front office agents to provide a flawless, personalized, and anticipatory service that exceeds the expectations of our residents, cementing our reputation as the premier address in Dubai.
Key Responsibilities
1. Leadership & Team Management:
- Supervise, train, and motivate the front office team on a daily basis.
- Conduct pre-shift briefings to communicate priorities, resident updates, and VIP arrivals.
- Foster a positive, collaborative, and high-performance team culture.
- Assist in performance management, including appraisals and identifying development needs.
2. Resident Experience & Service Excellence:
- Act as the primary point of contact for resident inquiries, requests, and concerns, resolving them with efficiency and discretion.
- Personally welcome and assist VIP residents, ensuring their needs are anticipated and met with the utmost care.
- Uphold and enhance all service standards, protocols, and brand guidelines.
- Manage resident check-ins and check-outs, ensuring a personalized and efficient process.
3. Operational Excellence:
- Oversee all front desk operations, including shift scheduling, room allocations, and billing.
- Maintain a deep knowledge of the property, its amenities, and local attractions to provide expert concierge services.
- Handle all administrative duties, including reporting, billing inquiries, and maintaining accurate resident records.
- Ensure the lobby and front desk area is immaculate and presents the desired luxury aesthetic at all times.
4. Communication & Collaboration:
- Act as a vital communication link between residents and other departments (Housekeeping, Security, Maintenance, Concierge).
- Liaise effectively with the Property Management and Residential Services Manager to report on daily activities, challenges, and opportunities.
Qualifications & Experience
- Experience: A minimum of 2-3 years in a front office supervisory role within a 5-star hotel or ultra-luxury residential building.
- Education: A diploma or degree in Hospitality Management or a related field is preferred.
- Technical Skills: Proficiency in hotel property management systems (PMS) and Microsoft Office Suite.
- Language Skills: Fluency in English is essential. Additional languages (especially Arabic, Russian, or Mandarin) are a significant advantage.
The Ideal Candidate Possesses
- An Innate Passion for Service: A genuine desire to delight others and create "wow" moments.
- Impeccable Presentation & Etiquette: Professional appearance and demeanor befitting a luxury brand.
- Leadership Charisma: The natural ability to inspire, guide, and elevate a team.
- Exceptional Communication Skills: Both verbal and written, with the ability to interact confidently with a diverse, high-profile clientele.
- Problem-Solving Prowess: A calm and effective approach to handling challenges and resolving complaints with grace.
- Unwavering Discretion: A deep understanding of confidentiality and privacy in a residential environment.
- Organizational Mastery: Excellent multitasking abilities and attention to detail in a fast-paced environment.
What We Offer
- A competitive salary package within the range of 5,000 – 10,000 AED per month.
- The privilege of working at one of Dubai's most prestigious addresses.
- A professional and supportive work environment that values growth and development.
- Comprehensive benefits as per company policy.
