Camp Operations Manager
Job Title: Camp Operations Manager
Department: Operations
Reports To: Zone Operations Director / General Manager
Job Type: Full-Time, Residential (often)
Position Overview
The Camp Operations Manager is the on-site leader responsible for the overall safe, efficient, and profitable running of the camp facility. This role ensures exceptional guest and staff experiences by overseeing all daily operations, including accommodation, food services, facilities, logistics, and security. The manager is accountable for P&L management, maintaining brand standards, and ensuring the highest levels of safety and compliance in a live-in environment.
Key Responsibilities
Overall Camp Leadership & P&L:
- Full accountability for the camp's daily operations and financial performance.
- Develop and manage the camp's annual budget, controlling costs and optimizing revenue.
- Lead, motivate, and develop a diverse on-site team of department heads and staff.
Guest Experience & Service Delivery:
- Ensure all services (housekeeping, catering, recreation, transport) meet or exceed company standards and guest expectations.
- Proactively address guest concerns and feedback to ensure high satisfaction scores.
- Foster a welcoming, secure, and comfortable environment for all residents.
Operations Management:
- Oversee all camp infrastructure: accommodation units, dining facilities, recreation areas, offices, and warehouses.
- Manage camp logistics, including supply chain, inventory, transportation, and waste management.
- Ensure seamless coordination between support services (kitchen, housekeeping, maintenance) and client/guest activities.
Health, Safety, Security & Environment (HSSE):
- Serve as the ultimate on-site authority for HSSE compliance.
- Enforce strict adherence to safety protocols, emergency procedures, and environmental policies.
- Conduct regular safety audits, drills, and risk assessments. Maintain all related documentation.
- Ensure compliance with all relevant local regulations and client-specific requirements.
Stakeholder & Client Relations:
- Act as the primary point of contact for the client representative on site.
- Build and maintain strong professional relationships with the client, vendors, and local authorities.
- Prepare and present regular operational and performance reports.
Team Management & Camp Culture:
- Manage the recruitment, scheduling, training, and performance of all camp-based staff.
- Resolve staff issues promptly and fairly, in consultation with the Zone HR Manager.
- Build a positive, inclusive, and high-performance team culture in a remote setting.
Qualifications & Skills
- Education: Bachelor’s degree in Hospitality Management, Business Administration, or a related field.
- Experience: Minimum of 8-10 years in hospitality, facility, or remote site management, with at least 5 years in a senior managerial role overseeing large teams and complex operations.
- Skills:
- Proven P&L and budget management skills.
- Outstanding leadership and people management skills in a multicultural environment.
- In-depth knowledge of HSSE standards and crisis management.
- Excellent problem-solving and decision-making abilities under pressure.
- Strong communication and interpersonal skills.
- Proficiency in property management systems and MS Office.
