We are seeking a proactive and customer-focused Customer Service Executive to support daily client interactions and ensure a seamless service experience. The ideal candidate will be skilled in communication, coordination, and handling customer queries using modern systems and CRM platforms.
Key Responsibilities:
- Serve as the primary point of contact for customer inquiries and service requests
- Handle complaints, service adjustments, and follow-ups professionally
- Coordinate with operations and logistics teams to ensure timely service delivery
- Maintain accurate customer records in CRM/ERP systems
- Prepare service reports, quotations, and documentation
- Monitor service performance and ensure customer satisfaction
- Support contract renewals and customer retention initiatives
