Executive Lounge - F&B Assistant
Hotel: Crowne Plaza® Dubai Marina
Location: Dubai Marina, Dubai, UAE
Department: Food & Beverage / Executive Lounge
About Us
Crowne Plaza Dubai Marina is a vibrant and dynamic hotel, known for its stunning views, exceptional service, and commitment to creating memorable experiences for our guests. We believe our team is our greatest asset, and we foster an environment of growth, respect, and collaboration. Join us and be part of a award-winning team where you can truly shine.
Job Purpose
To provide exceptional, personalized, and efficient Food & Beverage service to our esteemed guests in the Executive Lounge. The Executive Lounge Assistant is responsible for creating a welcoming and luxurious atmosphere, ensuring all guests receive the highest standard of service in line with Crowne Plaza brand standards.
Key Responsibilities
Guest Service & Experience:
- Warmly welcome and acknowledge all Executive Lounge guests, anticipating and fulfilling their needs promptly.
- Serve complimentary breakfast, afternoon tea, evening canapés, and beverages throughout the day.
- Engage with guests in a friendly and professional manner, building rapport and fostering loyalty.
- Handle guest inquiries, requests, and complaints with efficiency and a solution-oriented approach, escalating issues when necessary.
- Maintain an in-depth knowledge of the lounge's offerings, including menu items, beverages, and service hours.
Food & Beverage Operations:
- Set up the lounge for each service period (breakfast, all-day refreshments, evening cocktails), ensuring all items are displayed attractively and hygienically.
- Prepare and serve a variety of hot and cold beverages, including specialty coffee and tea.
- Maintain the cleanliness and organization of the lounge, back-of-house areas, and service stations at all times.
- Monitor and replenish food, beverages, and supplies as needed.
- Ensure all operating equipment is handled with care and stored properly.
Administrative & Safety:
- Handle guest billing for premium beverages and services accurately.
- Adhere to all health, safety, and sanitation policies (HACCP) without compromise.
- Assist in maintaining inventory levels and minimizing wastage.
- Report any maintenance issues or safety hazards immediately.
Qualifications, Skills, and Experience
- Experience: Minimum of 1-2 years of experience in a similar Food & Beverage role, preferably within a 4-star or 5-star hotel environment. Experience in an Executive Lounge is a significant advantage.
- Education: High school diploma or equivalent. A certification in Hotel Management or Food & Beverage service is a plus.
- Customer Service: A genuine passion for delivering outstanding customer service.
- Communication: Excellent verbal communication skills in English. Knowledge of additional languages (e.g., Arabic, Russian, Mandarin) is highly desirable.
- Grooming: Impeccable personal presentation and grooming.
- Teamwork: Ability to work effectively both independently and as part of a collaborative team.
- Flexibility: Must be able to work a flexible schedule, including early mornings, evenings, weekends, and public holidays.
- Legal: Must be legally eligible to work in the UAE.
What We Offer
- A competitive tax-free salary and service charge.
- Comprehensive medical insurance.
- Annual flight ticket allowance.
- Duty meals and transportation.
- Extensive training and development opportunities.
- Career growth prospects within a leading global hotel group (IHG®).
- A supportive and inclusive team culture in a stunning, world-class location.
