Senior Hostess / Hostess – Job Description
Job Title: Senior Hostess / Hostess
Job Summary
Serve as the first point of contact for guests, providing a warm welcome and ensuring a positive dining experience. Manage guest seating, reservations, waiting lists, and guest inquiries while maintaining excellent customer service standards. A Senior Hostess may also oversee junior hostesses and assist management in coordinating front-of-house operations.
Key Responsibilities
- Greet guests warmly and escort them to their tables in a professional and friendly manner.
- Manage reservations, walk-ins, and waiting lists efficiently.
- Coordinate table assignments to maximize seating capacity and guest satisfaction.
- Handle guest inquiries, special requests, and complaints professionally.
- Maintain accurate reservation records using booking or POS systems.
- Communicate effectively with restaurant management, servers, and kitchen staff regarding guest flow and seating arrangements.
- Monitor dining room occupancy and ensure smooth front-of-house operations.
- Maintain cleanliness and presentation of the reception and waiting areas.
- Assist guests with information about menus, promotions, and restaurant services.
- Answer incoming phone calls and manage reservation requests.
- Support special events, VIP guests, and group bookings.
- (Senior Hostess) Train, guide, and supervise junior hostesses and ensure adherence to service standards.
Required Skills
- Excellent customer service and interpersonal skills.
- Strong communication and organizational abilities.
- Professional appearance and positive attitude.
- Ability to multitask and work effectively in a fast-paced environment.
- Problem-solving and conflict-resolution skills.
- Familiarity with reservation management systems and POS software.
- Teamwork and leadership skills (especially for Senior Hostess roles).
Qualifications
- High school diploma or equivalent; hospitality-related qualifications are an advantage.
- Previous experience in hospitality, restaurants, hotels, or customer service.
- Senior Hostess roles typically require 2–4 years of relevant experience.
Resume-Friendly Experience Description
Managed guest reception, reservations, and seating arrangements to ensure an exceptional dining experience. Coordinated table assignments, handled guest inquiries and special requests, maintained reservation records, and collaborated with restaurant staff to ensure smooth front-of-house operations. Assisted in training junior hostesses and maintaining high customer service standards.
Key Performance Indicators (KPIs)
- Guest satisfaction scores.
- Reservation and seating accuracy.
- Wait-time management.
- Customer feedback and service ratings.
- Efficiency in handling guest requests and complaints.
- Front-of-house operational effectiveness.
Resume Achievement Examples
- Improved guest satisfaction through professional and personalized customer service.
- Efficiently managed high-volume reservations and walk-in guests during peak dining periods.
- Reduced guest waiting times through effective seating coordination.
- Assisted in training new hostesses, contributing to improved service consistency.
- Received positive guest feedback for professionalism, communication, and hospitality.
