Runner (Food Runner) – Job Description
Job Title: Runner / Food Runner
Job Summary
The Runner is responsible for delivering food and beverages from the kitchen or bar to guests promptly and accurately. This role supports the restaurant service team by ensuring smooth communication between the kitchen, bar, and dining areas while maintaining high standards of customer service and presentation.
Key Responsibilities
- Deliver food and beverages to guests accurately and in a timely manner.
- Verify orders before serving to ensure accuracy and presentation standards.
- Coordinate with kitchen and service staff to facilitate smooth operations.
- Assist servers by clearing and resetting tables as needed.
- Ensure guests receive the correct orders and respond to basic service requests.
- Maintain cleanliness and organization of service stations and dining areas.
- Communicate any guest concerns or special requests to servers or supervisors.
- Support opening and closing duties, including setup and cleaning tasks.
- Assist with replenishing service supplies and maintaining stock levels.
- Follow food safety, hygiene, and company service standards at all times.
Required Skills
- Strong teamwork and communication skills.
- Ability to work efficiently in a fast-paced environment.
- Good organizational and multitasking abilities.
- Attention to detail and accuracy.
- Customer-focused attitude and professional appearance.
- Physical stamina to stand, walk, and carry trays for extended periods.
- Basic knowledge of food and beverage service is an advantage.
Qualifications
- High school diploma or equivalent (preferred).
- Previous experience in restaurants, hotels, cafés, or hospitality environments is beneficial but often not required.
- Basic understanding of food safety and hygiene practices.
Resume-Friendly Experience Description
Assisted restaurant operations by delivering food and beverages promptly and accurately, ensuring excellent guest service. Coordinated with kitchen and service teams, maintained cleanliness of dining and service areas, supported table setup and clearing, and adhered to food safety and hospitality standards.
Key Performance Indicators (KPIs)
- Accuracy of food and beverage delivery.
- Service speed and efficiency.
- Guest satisfaction and feedback.
- Teamwork and communication effectiveness.
- Compliance with hygiene and safety standards.
- Support for smooth restaurant operations during peak hours.
