Collector – Job Description
Job Summary:
A Collector is responsible for collecting outstanding payments from customers or clients, maintaining accurate collection records, communicating with customers regarding dues, and ensuring payments are received within agreed timelines.
Key Responsibilities
- Contact customers to follow up on outstanding payments.
- Collect cash, cheque, bank transfers, or other approved payments.
- Maintain accurate records of collections and outstanding balances.
- Issue receipts and update payment information in company systems.
- Follow up on overdue accounts through phone calls, messages, or visits.
- Coordinate with the accounts and finance teams regarding payment status.
- Resolve customer queries related to invoices, balances, and payments.
- Prepare daily and monthly collection reports.
- Deposit collected cash or cheques according to company procedures.
- Ensure all collection activities comply with company policies.
- Maintain professional and respectful communication with customers.
- Escalate long-overdue or disputed accounts to the appropriate supervisor.
- Meet assigned collection targets and deadlines.
Required Skills & Qualifications
- High school diploma or equivalent; additional qualifications in finance or accounting are an advantage.
- Previous experience in collections, sales, finance, or customer service is preferred.
- Good communication and negotiation skills.
- Basic knowledge of accounting and payment procedures.
- Good numerical and record-keeping skills.
- Ability to handle customer interactions professionally.
- Honest, reliable, and responsible with financial transactions.
- Ability to work independently and meet collection targets.
- Basic computer and MS Office skills.
- Willingness to travel for field collections, if required
