Debt Collector – Relevant Experience Mandatory
We are seeking an experienced, professional, and results-oriented Debt Collector to manage outstanding accounts and ensure timely collection of overdue payments. The ideal candidate must have relevant debt collection or accounts receivable experience and possess strong communication, negotiation, follow-up, and problem-solving skills.
Key Responsibilities
- Contact customers by phone, email, and other approved communication channels regarding outstanding payments.
- Follow up consistently on overdue accounts and maintain accurate collection records.
- Communicate payment terms, outstanding balances, due dates, and available payment options clearly and professionally.
- Negotiate appropriate payment arrangements and repayment plans within company policies.
- Monitor assigned accounts and prioritize collections based on aging, balance, and risk.
- Maintain detailed and up-to-date records of all customer interactions, commitments, payments, and follow-up actions.
- Resolve customer queries and disputes related to outstanding balances in coordination with relevant departments.
- Follow established collection procedures, escalation processes, and compliance requirements.
- Meet or exceed individual and team collection targets and KPIs.
- Escalate unresolved or high-risk accounts to management or the appropriate department.
- Coordinate with Finance, Accounts, Customer Service, and other relevant teams to resolve payment issues.
- Prepare regular reports on collection activities, outstanding balances, recovery rates, and account status.
- Maintain confidentiality of customer and financial information at all times.
- Handle difficult or sensitive conversations professionally and respectfully.
- Ensure all collection activities are conducted ethically and in accordance with applicable laws and company policies.
Qualifications & Skills
- Relevant experience in debt collection, collections, accounts receivable, credit control, or a similar role is mandatory.
- Diploma or Bachelor’s degree in Finance, Accounting, Business Administration, or a related field is preferred.
- Proven track record of achieving collection targets and recovering overdue accounts.
- Excellent verbal and written communication skills.
- Strong negotiation and persuasion skills.
- Confident and professional telephone manner.
- Ability to handle challenging conversations and customer objections effectively.
- Strong attention to detail and accurate record-keeping skills.
- Good organizational and time-management abilities.
- Ability to work independently and as part of a team.
- Proficiency in Microsoft Office and collection/accounting software.
Preferred Experience
- Experience handling high-volume collection portfolios.
- Experience with aging reports, payment plans, account reconciliation, and collection KPIs.
- Experience using CRM, ERP, or debt collection management systems.
- Experience working in a target-driven environment.
Key Performance Indicators (KPIs)
- Collection and recovery targets.
- Percentage of overdue accounts recovered.
- Reduction in outstanding/aged receivables.
- Successful payment arrangements.
- Follow-up and contact effectiveness.
- Accuracy and completeness of collection records.
- Compliance with collection procedures and policies.
