📢 WE’RE HIRING – CUSTOMER SERVICE AGENT
💼 Experience: 2–4 years
🕒 Schedule: Rotational shifts, including weekends and public holidays
Job Summary
We are seeking a Customer Service Agent to resolve customer queries, monitor deliveries and coordinate with operational teams to deliver timely support.
Key Responsibilities
- Handle customer enquiries, complaints and escalations.
- Monitor deliveries and resolve operational exceptions.
- Assist customers with app usage and vehicle access.
- Coordinate with field, dispatch and technical teams.
- Maintain accurate support tickets, incident logs and reports.
- Follow up on unresolved issues and keep customers informed.
Requirements
- 2–4 years of experience in customer service, contact centres or logistics support.
- Excellent spoken and written English.
- Arabic and Hindi language skills are an advantage.
- Strong problem-solving, multitasking and communication skills.
- Proficiency in Excel, ticketing systems and digital support tools.
- Willingness to work rotational shifts, weekends and public holidays.
- Experience in last-mile delivery, e-commerce, logistics or technology-driven operations preferred.
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