Operations Supervisor - Logistics & Delivery
Job Type: Full-Time
Department: Operations
Reports To: Operations Manager / Terminal Manager
🚚 About the Role
We are seeking a hands-on and results-driven Operations Supervisor to oversee the daily delivery operations for our logistics client. You will be the frontline leader ensuring that drivers deliver exceptional service safely, efficiently, and on time. If you thrive in a fast-paced environment, excel at solving problems in real-time, and are passionate about leading teams and improving performance, we want to hear from you.
🔑 Key Responsibilities
Team Leadership & Driver Management:
- Directly supervise a team of delivery drivers and helpers.
- Schedule shifts, assign routes, and manage daily driver check-ins/check-outs.
- Conduct daily safety meetings (pre-shift huddles) and promote a culture of safety first.
- Handle driver coaching, training, and performance reviews.
- Foster a positive, accountable, and productive team environment.
Daily Operations & Performance Management:
- Monitor real-time delivery progress using telematics and routing software.
- Ensure all routes are completed efficiently, meeting delivery windows and customer requirements.
- Audit driver logs, vehicle inspection reports (DVIRs), and compliance documentation.
- Create and analyze daily performance reports (e.g., on-time delivery %, exceptions, productivity, fuel usage).
- Identify trends and recommend process improvements to enhance operational efficiency.
Customer Service & Escalation Management:
- Act as the primary point of contact for operations escalations, resolving service failures, missed deliveries, and customer complaints promptly.
- Liaise with the customer service team to provide real-time updates and solutions.
- Proactively communicate delays or issues to relevant stakeholders.
Administrative & Compliance:
- Ensure compliance with all DOT, OSHA, and company safety regulations.
- Assist with inventory management of shipping supplies and equipment.
- Contribute to budgeting and cost-control efforts (e.g., reducing overtime, managing fuel costs).
- Maintain accurate records and prepare operational summaries for management.
✅ What We're Looking For (Qualifications)
Required:
- Proven experience (2+ years) in a logistics, transportation, or delivery supervisory role.
- Direct experience managing drivers in a last-mile, parcel, or freight delivery setting.
- Demonstrated skill in creating daily performance reports and using data to drive decisions.
- Strong track record of managing operations escalations and solving problems under pressure.
- Excellent communication and interpersonal skills.
- Proficiency with logistics software (e.g., routing platforms, TMS, ELD) and MS Office (especially Excel).
- Basic understanding of DOT regulations and safety standards.
Preferred:
- Experience in a fast-paced e-commerce or retail delivery environment.
- Knowledge of HOS (Hours of Service) rules.
- Familiarity with Lean or Six Sigma methodologies for process improvement.
- A valid driver's license with a clean driving record.
✨ What We Offer
- Competitive salary and benefits package (health, dental, vision, 401k).
- Opportunity for career growth within a dynamic logistics organization.
- A challenging and rewarding role where you can see the direct impact of your work.
