Fragrance Consultant / Sales Associate

AlFahim HQ • Full-time • United Arab Emirates • 3h ago

Black Bund, part of AlFahim HQ, is launching soon and we are seeking passionate and commercially driven Fragrance Consultants to join our growing team. This role is ideal for individuals who have a deep appreciation for perfumery and can translate their knowledge into exceptional customer experiences and strong sales performance.

You will play a key role in representing the brand, engaging customers, and delivering a luxury retail experience while achieving sales targets.

Job Summary:

The Fragrance Consultant will be responsible for delivering personalized customer service, recommending fragrances based on individual preferences, and driving sales through product knowledge and relationship building. The role requires a balance of creativity, technical knowledge of fragrances, and strong commercial awareness.

Key Responsibilities:

Provide an exceptional and personalized customer experience
Understand customer preferences and recommend suitable fragrances
Demonstrate strong knowledge of fragrance notes, accords, and layering techniques
Educate customers about products, ingredients, and usage
Drive sales and achieve individual and store targets
Build and maintain strong customer relationships
Upsell and cross-sell products to maximize revenue
Stay updated on new product launches and fragrance trends
Maintain visual merchandising standards in-store
Ensure product displays are clean, organized, and appealing
Handle customer queries and resolve complaints professionally
Support store operations including inventory and stock management
Participate in promotional activities and brand campaigns
Follow company policies and procedures
Maintain a professional appearance and brand image
Contribute to a positive and energetic team environment
Assist in achieving overall store performance goals

Requirements:

Previous experience in fragrance, beauty, or luxury retail
Strong knowledge of perfumes, fragrance notes, and layering
Passion for the fragrance industry
Proven ability to meet or exceed sales targets
Excellent communication and interpersonal skills
Customer-focused mindset
Ability to work in a fast-paced retail environment
Flexibility to work shifts, weekends, and holidays

Preferred Qualifications:

Experience with niche or luxury fragrance brands
Background in cosmetics, skincare, or beauty retail
Multilingual skills (Arabic/English preferred)

Skills & Competencies:

Strong sales and negotiation skills
Excellent customer service skills
Good product knowledge and presentation skills
Positive attitude and professional demeanor
Ability to build relationships with customers
Attention to detail
Teamwork and collaboration

Working Environment:

Retail store environment
Customer-facing role
Fast-paced and target-driven atmosphere

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